Frequently Asked Questions
Here are some of our most commonly asked questions.
If you can't find the answer you're looking for here, please Contact Us!
Why use Your True Assessments for contents claims support?
Your True Assessments offers an impartial, third-party solution for insurance contents valuation. Using a third-party service can streamline the contents portion of an insurance claim. We are committed to delivering the highest level of customer service.
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How can our reports be utilized for contents settlement?
Our assessment reports are designed to help with settling insurance contents claims. We understand that each situation is unique, and we recognize the challenges that may arise during contents settlement. The belongings people have are often central to their daily lives and can carry significant sentimental value for families and individuals. When faced with unexpected events, you can count on us to handle each case with empathy and care. Our aim is to ease burden during these difficult times.
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What types of files do you accept?
We accept property insurance claim contents inventories for replacement-cost valuation, including Schedule of Loss lists. We can work from photos and supporting documentation, coordinate with the policyholder to capture missing details, and attend on site when required and accessible to document the inventory.
Do you restore or clean items?
This process would typically be completed by a restoration company. We provide replacement-cost valuation for the non-restorable contents list only.
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What are your rates and accepted payments?
Please reach out to us if you have not received our list of rates (contact@yourtrue.ca) and we will send you a copy. We prefer direct deposit or etransfer payments but also accept cheques.
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What are your timelines? If I need a file in a hurry, can you rush it?
Timelines depend on the completeness of the inventory and supporting documentation. If details are missing (especially on total-loss files or when parts of the dwelling are inaccessible), we may need to coordinate with the policyholder, review photos and records, or attend on site where required and accessible. We confirm an ETA after intake and triage, and we can prioritize urgent files when possible. If a quick turnaround is needed, we will do our best to accommodate based on current workload and claim requirements.
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What report formats are you able to provide?
Once our team has completed the valuation, we can offer several report formats. These reports can be organized by item number, by room, and by group/sub-group. We can also provide an inventory-only Schedule of Loss format (without assessed values) if additional policyholder details are still needed to finalize valuation.
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Do you handle the reconciliation portion of the claim?
We can accept reconciliation assignments for files where we have completed the valuation. Receipt tracking capacity can vary depending on current file volume, but we can provide an Excel worksheet that can be used for receipt tracking when needed.
How is the ACV on your reports calculated?
We calculate average depreciation for each item in the file based on the group/subgroup and age specified on the SOL. If no ages are provided on the SOL, a standard average of 4 years will be applied to all items.
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What is considered a structural item and not included in the contents list pricing?
We do not assign prices to items that are attached or installed in the home, such as furnaces, water heaters, built-in shelving and flooring, blinds or custom window coverings, hot tubs, central air conditioning, and central vacuum systems. However, any extra building supplies that are stored within the structure but not installed will be valued.
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